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WGA service outage

October 5th, 2006 by Patrick S

Earlier this week a server on the backend of the WGA service experienced a bug that resulted in a temporary outage. As a result, some systems were incorrectly flagged as being non-genuine, and we want to confirm for those who contacted us about this that it was indeed an error.  The WGA team has apologized for any disruption this may have caused for our customers.
The bug that caused this issue was identified and fixed within twenty four hours of being discovered.

  1. Here are the specific steps that can be taken now to fix this issue on any affected system that isn’t genuine:
    Delete the data.dat file from C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data (The drive letter will depend on where the OS was installed)
  2. Revisit to confirm whether the machine is genuine.
  3. Run wgatray.exe /b from the command line to ensure that the latest validation is updated for WGA Notifications.  This command may be absent from the user’s machine and should not be considered an error.  Please ensure that this is run as an Administrator.  A reboot may be required to remove all non-genuine notifications.

The team have also implemented a webpage with special instructions that will receive any traffic from systems that are running on product keys that could have been affected by this issue.

A KB Article has been written to further point the steps to take inorder to fix the problem.

Posted in Anti-Piracy, Bugs, Corporation, MS News, Windows XP | Comments Off on WGA service outage

This entry was posted on Thursday, October 5th, 2006 at 8:13 pm and is filed under Anti-Piracy, Bugs, Corporation, MS News, Windows XP. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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