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FSRM: “Access is Denied” is logged in Event Viewer

May 4th, 2006 by Jabez Gan [MVP]

Some customers are reporting that after installing FSRM (File Server Resource Manager) of R2 on your existing W2k3 R2 machine will generate the error “Access is Denied” from time to time in the Event Viewer. The error looks something like:

EVENT LOG Application
EVENT ID 12317
TIME 5/1/2006 12:15:45 PM
MESSAGE File Server Resource Manager failed to enumerate share paths or DFS
paths. Mappings from local file paths to share and DFS paths may be
incomplete or temporarily unavailable. FSRM will retry the operation at a
later time.
Error-specific details:
Error: (0x80070005) Access is denied.
Error: (0x80070005) Access is denied.

This is a known issue and Microsoft is working on a fix. The cause is still unknown yet. To get updated information about it, please leave a comment and I’ll get back to you when new information is available.

UPDATE:- There has been an update posted HERE– this post explores a work around- There is no KB article yet but now that the FSRM team has been alerted to the issue it shouldnt be too far away.

Posted in Bugs, Windows Server System | 41 Comments »

This entry was posted on Thursday, May 4th, 2006 at 2:39 am and is filed under Bugs, Windows Server System. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

41 Responses

  1. Louis Autry Says:

    Thanks in advance.

  2. Rudolf Peter Says:

    please inform me too

  3. Geoff Pavey Says:

    Please inform me.
    Thanks, Geoff

  4. Gabe Says:

    Thank you very much. Please inform me as well.

  5. J. Salvaggio Says:

    Please inform me as well.
    Thank you!

  6. Samuel Says:

    Thanks in advance!

  7. Charles Miles Says:

    Experiencing the same issue. Thanks for the info. Look forward to any new information that may be provided.

  8. Mikael J Says:

    Please inform me as well.

    Thanks !

  9. Michael Linscheid Says:

    Please inform me as well
    Thank you!

  10. Olivier B Says:

    Inform me please
    Thank you !

  11. Alex Says:

    Please inform me too.
    Thank you!

  12. Patrick S Says:

    Everyone’s name is down so you may as wall include me 😛

  13. Jonathan Says:

    Same here – it’s spamming my event log every hour.

  14. Maarten Says:

    Please update me also, any news on this yet?? It’s been a while since this issue was first reported and Microsoft still didn’t solve it!

  15. Jabez Gan [MVP] Says:

    Sorry no update yet… MS is still on working on the KB…

  16. Dave E Says:

    Please include me too! Thanks!

  17. Mike Says:

    Please include me as well.


  18. Markus Gruber Says:

    I have a case open with Microsoft regarding this issue … currently there is no other solution then setting “HKLM\SYSTEM\CurrentControlSet\Services\SrmSvc\Settings\DisableSearchDfs” to 1.

  19. Paul Says:

    I would like an update on this issue too please.

    Thanks in advance.

  20. Michael Says:

    Would like an update! thank you!

  21. Delio Says:

    Inform me please
    Thank you !

  22. James Blake Says:

    Please let me know when fixed

  23. Ken Says:

    We are having this issue as well. Thanks!

  24. Al Says:

    I’d like the fix too when it comes in…

  25. Markus Gruber Says:

    This solved our problem:

    On the PDC emulator add “authenticated users” to “users” (net localgroup users “authenticated users” /add).
    On the file server stop and restart the FSRM services (net stop srmreports, net stop srmsvc, net start srmsvc, net start srmreports).

    Best regards,


  26. N.Raja Says:

    Pls include me too….

  27. John Says:

    Pls include me..


  28. Steve Says:

    Me too please

  29. Arnaud Lesauvage Says:

    Same issue here.
    Markus, how did you realize that you needed to add Authenticated Users to Users ?
    It sounds strange to me…

  30. Markus Gruber Says:

    It was the resultof another case with Microsoct concerning the same issue. How the group “users” was removed from “authenticated users” is still not clear – MIcrosoft has the opinion that this must have happened intentionally.

  31. rene schellenberg Says:

    please inform me also…hard to find a solution in this…

  32. Tim Proctor Says:

    Would like notification of the fix please.

  33. Markus Gruber Says:

    Hi! Could someone please try the solution mentioned above and tell me if it works?

    (On the PDC emulator add “authenticated users” to “users” (net localgroup users “authenticated users” /add).
    On the file server stop and restart the FSRM services (net stop srmreports, net stop srmsvc, net start srmsvc, net start srmreports).)

    Thank you!

  34. Sandor Pap Says:

    please inform me also…

  35. Martin Robson Says:

    Would also love to know the fix.

  36. Brian Walsh Says:

    I’ve get this error after adding an W2K3 R2 server to an existing W2K3 domain. The schema in the existing domain was updated using the command “AdPrep /forestprep” (with the R2 version AdPrep) before adding the new server.

    I don’t want to use the reg fix proposed here as there’s not details of what effects or side effects it will have.

    Please notify me when a hotfix or KB article is released.


  37. Dave Yerger Says:

    We are seeing this on the lone W2K3 R2 server we have–it’s on an NT4 domain (actually SBS 4.0a)

  38. Claudio Galletti Says:

    I can confirm that the proposed workaround (add the Authenticated Users do the Users group in the PDC emulator) works.

  39. Matthias Vanselow Says:

    Hi folks,
    please also take me in information flow. At my site it seems to be, that this error maybe produced whenever the search is going to a netbios (DFS) name.

    Best regards

  40. Troubleshooting event ID 12317, “File Server Resource Manager failed to enumerate share paths or DFS paths.” » MSBLOG Says:

    […] A while ago Jabez Posted an article about FSRM: “Access is Denied” is logged in Event Viewer, Browsing Our Friends blog over at “The Filing Cabnit” It seems some light has been shed on the article as well as a small workaround. Please find most of the article below but dont forget to check out their blog to get the full story-You rock guys. […]

  41. Patrick S Says:

    An update has been posted HERE…Please read this as its the latest news…We will keep you up-to-date with the latest news as it comes to us. This article explores a workaround (sorry no KB yet) but it should be on its way.