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R2’s FSRM: Not Receiving any email notification?

March 10th, 2006 by Jabez Gan [MVP]

In R2, If you are unable to receive any email notification after setting up File Server Resource Manager, it is dued to the fact that you are using Exchange with SMTP. There is a known bug that email will not be sent out if Exchange has Basic authentication turned on.

Workaround: Customers who do use basic authentication can turn it off and FSRM’s email notification?should work. If customers who do not use Exchange, will not have this issue too.

Microsoft is working on a QFE and will release it when it’s done. I’ll post more when it is released.

Update 1: Please leave a comment to this blog and I”ll send you an email notification when the hotfix is out!

Update 2: We have received lots of email notification request. Rest assured that the first thing it is released, I’ll immediately send an email to all of you! 🙂

Update 3: Good News! The hotfix is now available! Please contact PSS and quote the hotfix 914678. The hotfix will not be available for the public at the moment. View the KB at

Posted in Windows Server System | 42 Comments »

This entry was posted on Friday, March 10th, 2006 at 8:00 pm and is filed under Windows Server System. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

42 Responses

  1. Scott Leff Says:

    Thanks – please send me a heads up when the patch is out.

  2. Jürgen Winter Says:

    Hi! Please send me a notification when the R2-Hotfix has been released. Thanks in advance.


    Jürgen Winter

  3. Joseph Bittman Says:

    Sign me up!

  4. Patrick S Says:

    And me…I love to keep up-to-date 😀

  5. Wilfried Schadenboeck Says:

    please send me a notfication asap the patch is released


  6. Balazs Says:

    pls notify.


  7. Rene Cruz Says:

    please send me a notfication asap the patch is released

  8. Joe Rollin Says:

    pls notify.


  9. Jason Hovland Says:

    Would like to know when patch is released.

  10. nico Says:

    plz notify…thx

  11. Ma'ake Says:

    Put me on the notify list, too! Thanks!

  12. Dave Says:

    Please let me know when the fix is available.


  13. Wilfried Schadenboeck Says:

    Hi please remove me from the list.
    I already got the patch and it’s working fine!

    The patch is still not public!

  14. Kri Says:

    Notify please … !!!

  15. Jade Says:

    notify please

  16. Mike Hill Says:

    Hi! Please send me a notification when the R2-Hotfix has been released. Thanks in advance.


    Mike Hill

  17. Bernd Fliege Says:

    Please let me know when the fix is available.


  18. Jeff Wylie Says:

    sign me up as well please.

  19. ade killops Says:

    Please notify me when available

  20. Tom Smith Says:

    Please copy me on the hotfix notification

  21. Scott Leff Says:

    Got the hotfix – before I install, can someone tell me if it requires a reboot?

  22. Jabez Gan [MVP] Says:

    No reboot necessary. Howevre you might want to stop any services which are related to MS Exchange.

  23. Jonas Lindqvist Says:

    Is this hotfix for R2 server or Exchangeserver?

  24. Jabez Gan [MVP] Says:

    This hotfix is for R2 server which is connecting to a Exchange Server for email hosting. So you install this patch on the R2 server, not the Exchange Server (if the exchange server isn’t a R2 machine)

  25. Peter Lawton Says:

    Can you let me know when/where the hotfix is available? thanks

  26. Jabez Gan [MVP] Says:

    Peter, I tried emailing you and got a bounce email from your mail server. Anyway, please see Update 3. The hotfix is now available.

  27. Nick Diel Says:

    Is it possible to get this patch for a demo verision of R2? We are evaluating R2 specifically for the quota management and would like to see the emailing functionality in action. Thanks.

  28. Jabez Gan [MVP] Says:

    Hey Nick,

    Yes you can install that patch on an evaluation R2. Just ring up PSS using the method I posted above and they will send you the link to download the patch.

    Also please see the KB on when will the quota fail (only if you have exchange, it will fail).

  29. David Says:

    I need the patch, but don’t want to pay MS $99 to get it. Can someone just email it to me?

  30. Jabez Gan [MVP] Says:

    Hi David,

    If you are geting hotfix from MSFT, you will not be charged. Just open a support incident, give them your credit card number, get the hotfix and your credit card will be void.

  31. Scot in Hanoi Says:

    Interesting enough, glad to know there is a fix to this issue. Does anyone know if this fix allows us to enter the username and password creditials to autheticate with the SMTP server? I am currently using mdaemon email server and will be moving to exchange in the fall and it does not like my setup as I need a username and password. I also noticed this problem with printer manager in R2 email notification not working as well. I wonder why Microsoft did not take in account SMTP authorizations.. mmmm?

  32. Hari Says:

    hi, Please send me the hotfix, when it is available
    Many Thanks

  33. Shawn Yong Says:

    Please copy me on the hotfix notification. Cheers.

  34. farhad Says:

    I know that the hotfix has been released, but is there anywhere to get the hotfix from other than MS, as it would be great to get it as soon as so i can install on my server during out of hours. Thanks,

  35. Patrick S Says:

    Sorry i dont understand…can you re-phrase?

  36. Jabez Gan [MVP] Says:

    Hey Farhad,

    I think it’s best that you contact MS Support for it. We will not be able to provide you any support if anything goes wrong.


  37. Gary Doornheim Says:

    Please can jou send me the hotfix
    thanks , Gary

  38. Patrick S Says:

    Check the update in the post…there is the hotfix mentioned there!

  39. Andrew Says:

    Please can jou send me the hotfix
    thanks , Andrew

  40. Patrick S Says:


  41. Sandy Legere Says:

    I can’t get the ‘hotfix’ with a trial version of R2.
    I need it to validate the move from Server 03 sp1 to server 03 R2.
    Can anyone send me the hotfix?

  42. Jeff M Says:

    Please notify me.
    Thanks. Jeff