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Updating Exchange Service Pack, throws an error “Cannot find a recipient update service responsible for domain ‘dc=sample,dc=domain,dc=com'”

February 15th, 2015 by Jabez Gan [MVP]

Problem:

When updating Exchange Service Pack, it throws a few error:

Cannot find the recipient update service responsible for domain ‘dc=sample,dc=domain,dc=com’. new and existing users may not be properly Exchange-enabled.”

The Windows Firewall service must be started before Setup can continue.

 

Analysis:

You checked the Exchange log (ExchangeSetup.log). It showed:

Error ONE:

[2/16/2015 1:11:59 AM] [1] [ERROR] Unexpected Error
[2/16/2015 1:11:59 AM] [1] [ERROR] The operation could not be performed because object ‘exchserver01’ could not be found on domain controller ‘adserver01.domain.com’.
[2/16/2015 1:11:59 AM] [1] Ending processing.
[2/16/2015 1:11:59 AM] [1] [ERROR] The Windows Firewall service must be started before Setup can continue.

You verify from the Domain Controller adserver01.domain.com that the Exchange server object is there. You also verify that the Exchange Server is able to communicate with the adserver01.domain.com

 

Error TWO:

Cannot find the recipient update service responsible for domain ‘dc=sample,dc=domain,dc=com’. new and existing users may not be properly Exchange-enabled.”

You will need to remove the RUS manually. Most likely Exchange 2003 wasn’t decomm-ed properly (if you are no longer using Exchange 2003).

Solution:

Error ONE:

Ignore the error “[2/16/2015 1:11:59 AM] [1] [ERROR] The operation could not be performed because object ‘exchserver01’ could not be found on domain controller ‘adserver01.domain.com’.”

Just proceed with starting the Windows Firewall service and rerun the update of Service Pack.

 

Error TWO:

Remove the RUS (If you no longer have any Exchange 2003 server in your environment).

You will not be able to delete the Recipient Update Service (Enterprise Configuration) by using Exchange 2003 or Exchange 2000 System Manager. Perform the following steps to delete theRecipient Update Service (Enterprise Configuration) by using ADSI Edit (AdsiEdit.msc):

  1. Open ADSI Edit, expand Configuration, expand CN=Configuration,CN=<domain>, expandCN=Services, expand CN=Microsoft Exchange, expand CN=<Exchange organization name>, expand CN=Address Lists Container, and then select CN=Recipient Update Services.
  2. In the result pane, right-click Recipient Update Service (Enterprise Configuration), clickDelete, and then click Yes to confirm the deletion.

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